Privacy policy
At Savitri Perfumes, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details and purchase history
Information provided when contacting our customer service team
Technical information such as IP address, browser type, device information, and website usage data
We only collect information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
We may use your personal information to:
Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and tracking information
Process payments and refunds
Respond to customer service requests
Manage returns, exchanges, and damaged or lost packages
Communicate with you regarding your orders
Improve our website, products, and customer experience
Detect and prevent fraud, unauthorized transactions, or other misuse
Comply with applicable legal and regulatory requirements
Where applicable, we may also use your information to send promotional communications, offers, or updates. You may opt out of marketing communications at any time.
3. Payment Information
Payments made through our website may be processed by secure third-party payment providers.
We do not intentionally store complete credit or debit card details on our own systems. Payment information is handled by the relevant payment service provider in accordance with its privacy and security practices.
4. Shipping Information
To deliver your order, we may share the information necessary for shipping with our logistics and delivery partners.
Depending on the destination, we may work with shipping providers such as SEUR, GLS, CTT, and UPS.
This information may include your name, delivery address, phone number, email address, and order-related information required to complete the delivery.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and provide a better browsing experience.
Some cookies may be placed by third-party service providers that help us operate and improve our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
6. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted third parties when necessary to operate our business and provide our services, including:
Payment processors
Shipping and logistics companies
Website hosting and technology providers
Customer service and communication providers
Analytics and fraud-prevention service providers
Government authorities or legal institutions where required by law
All third parties are expected to process personal information in accordance with applicable privacy and data protection requirements.
7. International Data Transfers
Depending on the services and providers we use, your personal information may be processed or transferred outside your country of residence.
Where required by applicable law, we will take appropriate measures to ensure that such transfers are carried out with adequate protection and appropriate safeguards.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
9. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, resolving disputes, maintaining business records, and complying with legal or regulatory obligations.
When personal information is no longer required, it will be deleted or securely anonymized where appropriate.
10. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain processing activities
Request the portability of your personal information where applicable
Withdraw consent where processing is based on consent
Opt out of receiving marketing communications
To exercise your rights, please contact us using the details provided below.
11. Children's Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate parental or legal consent.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend reviewing the privacy policies of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any changes will be published on this page, along with the updated "Last Updated" date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Savitri Perfumes
Email: info@savitrieurope.com
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.