Refund policy
At Savitri Perfumes, we are committed to offering the highest quality products and exceptional service. If for any reason you are not satisfied with your purchase, you have a period of 30 calendar days from receipt of the order to request a return.
Conditions:
The item must be in its original condition.
Unused.
With its packaging intact and sealed.
To initiate the return process, the customer must contact our customer service team, indicating the order number and reason for the return.
Once the product has been received and verified, a refund will be processed in accordance with the established conditions.
Shipping costs for the return will be borne by the customer, unless the reason is our error or a manufacturing defect.
We reserve the right to refuse returns that do not comply with these requirements.
Important: Orders that include samples or products purchased in sample format are not eligible for return, exchange, or refund, except in case of manufacturing defect.
Lost or Damaged Packages
Lost Packages
If the order has not arrived within the estimated time, the customer should contact us at info@savitrieurope.com so we can investigate the incident with the corresponding shipping company.
Damaged Packages
If you receive a damaged package:
It is recommended to refuse the delivery.
If you decide to accept it, you must document the damage with photographs and notify us within a maximum of 24 hours of receipt to initiate the corresponding claim.
Changes and Cancellations
Modification of Shipping Address
If you need to change the shipping address after placing the order, you must contact us as soon as possible. We will try to make the change as long as the order has not been processed or handed over to the shipping company.
Order Cancellation
Orders can be canceled free of charge before they are processed for shipment.
If the order has already been shipped, the customer must wait to receive it and manage the return according to our current policy.